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Profits up by 18%, wastage down by 59%, absenteeism down by 39% and six-fold reduction in staff turnover - these were some of the tangible results at two B&Q stores staffed with people aged 50 and over. Ray Baker, Employee Relations Controller for B&Q, shared his findings at the Recruitment Society in January. The bottom-line benefits of B&Q's initiative included improved levels of service, better product knowledge and a greater level of 'life skills'. |
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